Privacy Policy

1. Scope and Who We Are

This Privacy Policy explains how Stock On Fire Enterprise Administration, operating as SOFEA, collects, uses, stores, and shares personal information when you visit sofea.net, request information, book a demonstration, communicate with us, or use SOFEA services.

For information submitted through this website, SOFEA is responsible for the processing described in this policy. When an organization uses the SOFEA platform to manage its own business records, that organization normally determines how its business data is used, and SOFEA processes that data on its behalf under the applicable service agreement.

2. Information We Collect

We collect information that you provide directly and limited technical information generated when you use the website or service.

• Contact and business information, including your name, company, work email, telephone number, country, company size, expected users, and preferred contact method.
• Request information, including your message, operational challenges, requested service, demo answers, and communications with our team.
• Account information when the service is provisioned, such as user name, business email, role, permissions, and authentication records.
• Service and business records entered by authorized customers, including sales, purchasing, inventory, delivery, finance, document, and audit information.
• Technical information, such as IP address, browser and device information, referring page, timestamps, security events, and basic usage logs.
• Marketing attribution information, such as campaign or UTM parameters included in a link you use to reach the website.

3. How We Use Information

• Respond to enquiries, schedule demonstrations, prepare proposals, and provide requested support.
• Create, administer, secure, and improve customer accounts and the SOFEA service.
• Process transactions and provide connected operational workflows requested by customers.
• Monitor reliability, prevent abuse, investigate security events, and enforce our agreements.
• Comply with legal, accounting, tax, and regulatory obligations.
• Send service-related notices and, where permitted, relevant business communications. You may opt out of non-essential marketing messages at any time.

4. Legal Bases

Where data-protection law requires a legal basis, we rely on one or more of the following: performing a contract or taking steps requested before a contract; our legitimate interests in operating, securing, and improving the service; compliance with legal obligations; and consent where the law requires it.

5. When We Share Information

We do not sell personal information. We may share information only as reasonably necessary with:

• Hosting, infrastructure, email, security, analytics, support, and professional-service providers working under appropriate obligations.
• A customer organization and its authorized administrators when information relates to that organization’s SOFEA account.
• Authorities, courts, advisers, or other parties when disclosure is required by law or necessary to protect rights, safety, and security.
• A successor in connection with a merger, financing, reorganization, or sale of all or part of the business, subject to appropriate safeguards.

6. International Processing

Our providers or customers may operate in different countries. Where personal information is transferred across borders, we use contractual, organizational, and technical safeguards required by applicable law.

7. Retention

We retain personal information only for as long as needed for the purposes described in this policy, to provide the service, resolve disputes, maintain security and audit records, and meet legal obligations. Retention periods vary according to the type of record, the customer agreement, and applicable law.

8. Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No system is completely secure, so customers should also use strong access controls, protect credentials, and assign permissions carefully.

9. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also have the right to complain to a competent data-protection authority.

• To exercise a right relating to website enquiries, contact info@sofea.net.
• For information held in a customer-controlled SOFEA account, contact that customer organization first. We will assist the customer as required.
• We may need to verify your identity before completing a request, and legal exceptions may apply.

10. Cookies and Similar Technologies

The marketing website may use essential technical storage for security, session continuity, and language or interface preferences. We do not use the website to sell personal information. If optional analytics or advertising technologies are introduced, this policy and any required consent controls will be updated.

11. Children

SOFEA is a business service and is not directed to children. We do not knowingly collect personal information from children through this website.

12. Changes to This Policy

We may update this policy to reflect changes in the service, law, or our practices. The revised version will be posted on this page with an updated effective date.

13. Contact Us

For privacy questions or requests, email info@sofea.net and include enough detail for us to understand and respond to your request.