Terms of Service

1. Acceptance of These Terms

These Terms of Service govern access to the SOFEA website, demonstrations, accounts, software, and related services provided by Stock On Fire Enterprise Administration. By using the service or accepting an order, you agree to these terms and any applicable order form or written service agreement. If you use SOFEA for an organization, you confirm that you are authorized to bind that organization.

2. Business Use and Eligibility

SOFEA is intended for legitimate business use by persons who can enter into binding agreements. You are responsible for ensuring that your use, users, data, and business processes comply with applicable laws and internal policies.

3. Accounts and Access

• You must provide accurate account information and keep it current.
• You are responsible for user access, role assignments, credential security, and activity performed through your account.
• Accounts may not be shared outside the authorized organization or used to circumvent an agreed user limit.
• You must notify us promptly of suspected unauthorized access or security incidents involving the service.

4. The Service

SOFEA provides connected business-administration workflows that may include customer, sales, quotation, purchasing, inventory, delivery, invoice, payment, permission, and audit functions. The exact features, user limits, implementation services, and support commitments are those stated in the applicable plan, proposal, or order form.

5. Fees, Billing, and Taxes

Fees, billing frequency, currency, included users, and renewal terms are stated in the applicable order. Unless the order says otherwise, fees are due without set-off, are non-refundable once a billing period begins, and exclude applicable taxes. We may update published pricing for future orders or renewal periods with reasonable notice.

6. Customer Data

You retain ownership of data submitted to the service. You grant SOFEA the limited rights needed to host, process, transmit, back up, and display that data to provide, secure, support, and improve the service. You are responsible for the legality, accuracy, quality, and permissions associated with customer data and for maintaining any records or exports required by your business.

7. Acceptable Use

You must not, and must not allow others to:

• Use the service unlawfully, fraudulently, or to infringe another person’s rights.
• Upload malicious code, probe security, disrupt the service, or attempt unauthorized access.
• Reverse engineer, copy, resell, sublicense, or create a competing service from protected parts of SOFEA except where law expressly permits it.
• Use automated methods that place an unreasonable load on the service or bypass access controls.
• Submit highly sensitive information unless its use has been expressly agreed and appropriate safeguards are in place.

8. Intellectual Property

SOFEA and its licensors retain all rights in the service, software, interfaces, documentation, branding, designs, and improvements, excluding customer data. Feedback may be used to improve the service without restriction or payment, provided it does not identify you or disclose your confidential information.

9. Third-Party Services

The service may link to or interoperate with third-party services. Their availability and terms are controlled by their providers. SOFEA is not responsible for third-party products, but we will identify material dependencies where reasonably practical.

10. Availability, Support, and Changes

We aim to provide a reliable service but do not promise uninterrupted operation unless a written service-level commitment applies. Maintenance, security events, internet failures, and third-party dependencies may affect availability. We may improve, modify, or discontinue features, while seeking to avoid materially reducing paid functionality during an active committed term without reasonable notice.

11. Confidentiality

Each party must protect the other party’s non-public business, technical, and commercial information using reasonable care and use it only for the relationship. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or received lawfully from another source. Legally required disclosure may be made with notice where permitted.

12. Disclaimers

Except for warranties expressly stated in a signed agreement, the service is provided on an “as available” basis to the fullest extent permitted by law. SOFEA does not guarantee that every workflow, report, calculation, integration, or output will meet every customer requirement. Customers remain responsible for reviewing business decisions, financial records, permissions, and regulatory obligations.

13. Limitation of Liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profits, revenue, goodwill, or data, arising from the service. Unless a signed agreement states otherwise, each party’s aggregate liability relating to the service will not exceed the fees paid or payable for the affected service during the twelve months before the event giving rise to the claim. Limits that cannot legally apply are excluded only to that extent.

14. Suspension and Termination

We may suspend access when reasonably necessary to address security risk, unlawful use, material breach, or overdue undisputed fees, using notice where practical. Either party may terminate as stated in the applicable order or for an uncured material breach. After termination, access ends and customer data is handled according to the agreement, retention requirements, and Privacy Policy.

15. General Terms

Neither party may assign an agreement without the other party’s consent, except as part of a merger, reorganization, or sale of substantially all relevant assets. Neither party is responsible for delay caused by events beyond reasonable control. If one provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. Electronic notices and signatures may be used.

16. Governing Law and Disputes

The governing law and competent courts are those stated in the applicable order or signed agreement. If none are stated, the parties will first attempt in good faith to resolve any dispute through written notice and direct discussion before starting formal proceedings under applicable law.

17. Contact

Questions about these terms may be sent to info@sofea.net.